Fraud Prevention

Protecting What Matters Most—You

At Highmark Credit Union, your security is our priority. We work around the clock to protect your personal and financial information—but prevention starts with awareness. Together, we can stay one step ahead of fraudsters.

Common Types of Fraud

Stay informed and alert. Here are some of the most common scams targeting individuals and businesses today:

• Phishing Emails & Texts
  Scammers pose as legitimate companies or institutions to steal personal information.

• Phone Scams & Spoofing
  Fraudsters pretend to be from Highmark, government agencies, or tech support to gain access to your accounts. NOTE: HIGHMARK WILL NEVER CALL OR TEXT YOU AND ASK FOR YOUR ACCOUNT NUMBER OR PASSWORD!

• Card Skimming
  Devices attached to ATMs or gas pumps steal your card info during use.

• Check Fraud & Account Takeovers
  Fraudsters may steal mail, alter checks, or gain unauthorized access to your online accounts.

How does It Work?

An account takeover begins with a fraudster sending a text message to your mobile phone. They usually claim they‘re from a financial institution‘s fraud department. They ask you to confirm a suspicious payment that was sent from your account — this may not be true and could be part of the fraud.

 

If this is a fraud attack, the fraudster typically follows up with a phone call and asks for your personal information to “cancel the payment.” NOTE: Highmark Credit Union will NEVER ask for your personal information over the phone. Oftentimes, fraud occurs on a Friday, after business hours, and runs through the weekend.

 

How Can You Prevent Account Takeover Fraud?

• If someone posing as HIGHMARK contacts you by phone, email, or text message and wants you to share your personal information, consider it fraud.
• If you receive a text (or email) like the one shown here, do not reply to the sender. Ignore the message and do not call any phone numbers listed in the text.
• If you receive a phone call that seems to be a phishing attempt, end the call immediately. And be aware that area codes can be misleading: a local area code does not always guarantee that the caller is local.

If you feel that you have been the victim of fraud, contact HIGHMARK CREDIT UNION at 800.672.6365

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AVOID FRAUD: Do not share your personal information with anyone posing as our institution.

 

Take full control of your card right from your phone

When it comes to security, the Highmark mobile app has you covered. That's because this powerful, portable app has advanced settings that put you in charge of who accesses your account, and how they use it. You can establish alerts for users,  as well as alerts per account, notifying you of any transactions above a certain amount for example. With Highmark's online banking alerts, you can have peace of mind. Ready to get started?
 
Set up alerts on your mobile app and online banking

 

Instructions Here

 

You can create as many or as few alerts as you want for your accounts. Each alert has a type, a threshold, and a delivery method. Alerts are associated with a specific account.

 

Highmark’s online banking currently offers the following account alerts: Balance and Transaction

There are also five user alerts can be configured for a given end user, rather than a single account. These notify that user when something happens regarding their account as a whole.

 

How You Can Stay Protected

• 🔒 Use Strong Passwords
  Create unique passwords and change them regularly.

• 📱 Enable Alerts
  Set up transaction and login alerts in online banking for real-time account monitoring.

• 🚫 Never Share Personal Info
  Highmark will never call, text, or email asking for your PIN, passwords, or full Social Security Number.

• 🧠 Think Before You Click
  Avoid clicking on suspicious links or downloading unexpected attachments.

• 🧾 Monitor Your Accounts
  Regularly review your transactions and report anything unfamiliar.

 

• For lost or stolen card, please call card services at 1-800-543-5073
• 24 hours, 7 Days a week
• For fraud disputes, please read the following

Highmark Credit Union
Strong. Secure. Standing with you since 1940.