Fraud Prevention
FRAUD ALERT:
HOW TO AVOID FRAUD?
What is an “account takeover”?
An account takeover happens when a fraudster poses as a financial institution to get your personal or account information. Once the fraudster has access to your account, they can make unauthorized transactions.
If you feel that you have been the victim of fraud, contact HIGHMARK CREDIT UNION Monday-Friday 8:30 am - 6:00 pm at 800.672.6365 .
How does It Work? An account takeover begins with a fraudster sending a text message to your mobile phone. They usually claim they‘re from a financial institution‘s fraud department. They ask you to confirm a suspicious payment that was sent from your account — this may not be true and could be part of the fraud.
If this is a fraud attack, the fraudster typically follows up with a phone call and asks for your personal information to “cancel the payment.” NOTE: Highmark Credit Union will NEVER ask for your personal information over the phone. Oftentimes, fraud occurs on a Friday, after business hours, and runs through the weekend.
How Can You Prevent Account Takeover Fraud?
- If someone posing as HIGHMARK contacts you by phone, email, or text message and wants you to share your personal information, consider it fraud.
- If you receive a text (or email) like the one shown here, do not reply to the sender. Ignore the message and do not call any phone numbers listed in the text.
- If you receive a phone call that seems to be a phishing attempt, end the call immediately. And be aware that area codes can be misleading: a local area code does not always guarantee that the caller is local.
If you feel that you have been the victim of fraud, contact HIGHMARK CREDIT UNION at 800.672.6365
AVOID FRAUD: Do not share your personal information with anyone posing as our institution.
TAKE FULL CONTROL OF YOUR CARD RIGHT FROM YOUR PHONE
When it comes to security, the Highmark mobile app has you covered. That's because this powerful, portable app has advanced settings that put you in charge of who accesses your account, and how they use it. You can establish alerts for users, as well as alerts per account, notifying you of any transactions above a certain amount for example. With Highmark's online banking alerts, you can have peace of mind. Ready to get started?
Set up alerts on your mobile app and online banking
You can create as many or as few alerts as you want for your accounts. Each alert has a type, a threshold, and a delivery method. Alerts are associated with a specific account.
Highmark’s online banking currently offers the following account alerts: Balance and Transaction
There are also five user alerts can be configured for a given end user, rather than a single account. These notify that user when something happens regarding their account as a whole.